If you need to reschedule your reservation, you can use the reschedule link in your confirmation email to select a new day and time. Please note that rescheduling must be completed BEFORE your original reservation time. We're happy to reschedule rentals or offer store credit, but there are no refunds on these services. 

Arriving on Time
To help make sure we can accommodate all our guests, we ask that you arrive on time for your reservation. If you're late for your reservation start time, your paddling time will still end at your scheduled reservation completion time. (For example, a 2-hour rental beginning at 1 pm will end at 3 pm, regardless of when guests arrive.) Please remember that we are on Eastern time zone. 

Inclement Weather
If we are unable to open the rental site due to unsafe weather conditions, we will contact you as soon as possible regarding the change in plans, and you'll receive a full credit to reschedule at your convenience.  

Please note that if the rental site is open as usual but you don’t plan to paddle at your scheduled reservation time due to possible weather conditions, you will need to use the reschedule link in your confirmation email to select a new day and time BEFORE your original reservation time. 

Although we are happy to reschedule your reservation or provide credit in the event that we are unable to open the rental site due to weather conditions, there are no refunds on these services. For guests who would  prefer the option of a refund rather than rescheduling for another date, our reservation software vendor, Peek Pro, provides the option to protect your experience through Peek Protect Coverage by Spot. This coverage is ONLY available if booking your reservation online and cannot be added after your booking has already been confirmed. 

‍What is Peek Protect Coverage?
‍If you cancel your booking on your own initiative at least 24 hours before the start of your first booking, Spot will refund 100% of the protected amount listed in your confirmation email. Additional services or fees will not be refunded.  Peek Protect starts at 12:01 AM UTC on the day after you purchase your first booking and lasts until 24 hours before your first booking starts. Peek Protect is not insurance but is rather a product provided by Spot, which is not an insurance company.

‍Peek Protect Coverage Exclusions
‍Peek Protect will not cover cancellations of any booking initiated by Third Coast Paddling. Additionally, Peek Protect will not cover cancellations less than 24 hours before the start of your first booking.

‍Peek Protect Coverage Cost
‍Peek Protect costs 8% or 11% of the booking value depending on the type of booking. Peek Protect is non-refundable, even in the event that you do not use Peek Protect.

‍Using Peek Protect Coverage
‍If you decide to cancel your booking at your own initiative at least 24 hours before the start of your first booking and you have purchased Peek Protect, Spot will refund 100% of the protected amount listed in your confirmation email. Additional services or fees will not be refunded.  

There is no proof or documentation required to use Peek Protect. Refund requests should be processed within 24-72 hours of the request. Refunds should be processed within 72-96 hours of you receiving confirmation of the cancellation of your booking. 

‍Processing Your Refund Using Peek Protect Coverage
– Please click here at least 24 hours before the start of your first booking if you wish to cancel and receive a refund. You will need to provide some basic information, including your Order ID Number, the Date and Time of your experience and a brief explanation of your cancellation reason.
– Spot will reach out via email to confirm that your booking cancellation has been processed.
– Following this confirmation, Spot will issue you a refund within 72-96 hours, either directly or through Peek Travel. Refunds will be made in $USD and processed back to your original form of payment used to purchase Peek Protect. Please note it may take 5 to 7 business days for the funds to be returned to your account.

‍Questions About Peek Protect Coverage
‍‍Servicing and refunds under Peek Protect are exclusively provided by Spot. To ensure prompt service, all questions should be directed to Spot, not to Third Coast Paddling. In the event of difficulties understanding or using Peek Protect, please visit Spot's Contact Us Page for convenient ways to reach them directly. 

Age Requirements
– Kids under the age of 18 - cannot paddle alone without someone over 18 in the group.
– Kids age 14 and older - can paddle their own kayak or paddleboard if accompanied by a parent or guardian in another kayak or on another paddleboard.
– Kids under the age of 14 - can ride in a double kayak only if accompanied by an adult; there is no age limit, and it is up to the parent’s/guardian’s discretion.

We have a limited amount of kids’ life jackets that fit most kids starting as young as age 3. (You’re also welcome to bring your own life jacket for your little ones if they already have jackets they're comfortable wearing!)

All paddlers sign a liability waiver, including the parent/guardian for each child.